FAQs

What is Teeq?

Teeq is a unique clothing brand for lovers of pop culture, design & embroidery.

Find out more about who runs Teeq on our about us page which you can find at the top of every page.

How long will it take to receive my order?

Turn around time for made to order items: 15-20 working days.

Our turn around times are subject to change due to demand. Our turn around time does not include shipping. Please refer to our shipping page which you can find at the bottom of every page for more information.

Do you ship internationally?

Yes!

We are proud to ship worldwide. Though we do have to charge a little extra for it. All shipping prices are calculated in the checkout and we are constantly reviewing international prices to give you the best offer we can get our hands on.

PLEASE NOTE: Due to new Brexit laws an import fee will be charged on all orders over £20 via your delivery service once your order has arrived in your country. (Your delivery service will get in contact with you about this).

How long will my order take to arrive once dispatched?

UK orders are sent via Royal Mail 48 Tracked, you will receive a shipping notification with your tracking link once dispatched.

International orders are sent via international standard for single items and royal mail international tracked for multiple items. Shipping can take 5-7 working days from dispatch.

For your satisfaction and ours we will always use a tracked shipping service.

I need my order for a certain date is this possible?

Maybe.

If you do need an item for a specific date please email: support@teeq.co before placing an order. If we can meet your needs we will instruct you to place your order selecting 'Urgent Shipping' at checkout.

Do you do custom orders?

No.

Each piece we make is already custom to how you order it. We don't offer the chance to add custom add-ons such as names & dates, unless the product listing specifically says it does.

Can you embroider an existing design on to another product?

No.

We also can not change embroidery positioning or swap designs across various products.

What’s your refund policy?

If you are unhappy with your order we are able to refund you up to 14 days after your order has arrived. Please email: support@teeq.co with your name, order number and reason for refund.

How can I cancel my order/part of my order?

Due to our processing times we only allow cancellations of made to order items up to 3 days after you've placed your order. This is because your order is likely to be in production already.

If you would like to cancel your order please email: support@teeq.co with your name, order number and reason for cancellation.

PLEASE NOTE: A charge may be incurred if a cancelled made to order item is already in production and we are unable to easily resell it in its current or completed state.

I’m not sure what size to order can you help?

Yes!

Please make sure when placing an order you are ordering the correct size - we recommend you check our size guides which you can find at the top of every page.

I ordered the wrong size can I exchange it?