FAQs

 

Current turn around time: 10 working days!

What is Teeq?

Teeq is a unique clothing brand for lovers of pop culture, design & embroidery.

How long will it take to receive my order?

All of our products are made to order, and processing time is usually 10 working days for both UK and international orders. Our turnaround times are subject to change due to demand. Processing time does not include shipping (but we'll always try and ship them out sooner in both cases!).

Do you ship internationally?

Yes we can ship worldwide, though we do have to charge a little extra for it. All shipping prices are calculated in the checkout!

How long will my order take to arrive once dispatched?

UK orders are sent via Royal Mail 48 Tracked, you will receive a shipping notification with your tracking link once dispatched.

International orders are sent via international standard for single items and royal mail international tracked for multiple items. Shipping can take 5-7 working days from dispatch.

I need my order for a certain date is this possible?

If you need your order for a certain date (even if it is after our 10 working day turn around) please get in contact via our Contact Page before placing an order to confirm that we can meet your deadline, as our turn around times can change.

Can you do custom orders?

Unfortunately as everything is designed & embroidered by us we can’t accept custom orders as the process will take too long and be very costly for a one off piece.

Can you embroider an existing design on to another product?

All our stock is allocated to each design, so unfortunately this is something that we cannot offer.

What’s your refund policy?

If you are unhappy with your order we are able to refund you up to 14 days after your order has arrived. Please email support@teeq.co with your name, order number and reason for refund.

I’m not sure what size to order can you help?

Please make sure when placing an order you are ordering the correct size - we recommend you check our size guides against your own measurements before purchasing.

I ordered the wrong size can I exchange it?

As all our items are made to order exchanges aren’t always possible. If you are unhappy with your item please email us your name, order number and reason for exchange to support@teeq.co. Please note: If you do want an exchange the replacement will be subject to our minimum 10 working days turn around, as a new item will need to be made.